Course Description
This course can be taken as a whole certificate or in parts; there are three parts to
a) Certificate in Telecommunications Basics – IT006a
Our endeavor is to make potential candidates who would like to join the new wave of
telecommunications companies ready for a career in this area. The course focuses on
management and operations such as Customer Management, Billing, Operations, Strategy,
New products and services, etc. It provides a 3 dimensional view of the
Telecommunications business rather than engineering and network operations. We do
cover a view of networks however just as an understanding of basics. This course has the
following modules:
- Introduction to Telecommunications Business
- Telecommunications Infrastructure
- Telecommunications Risk Management
- Revenue Assurance
- Billing and Invoice Management (Independent Module) IT006b
- Introduction to Billing
- System Architecture
- Products and Services
- Tariff planning
- Customer acquisition
- Order Management
- Usage Capturing
- Rating Processes
b) Certificate in Telecommunications – VOC003
- Billing Processes
- Discount Application
- Invoice Generation
- Credit Control
- Collection Process
- Payment Processing
- Disputes and Adjustments
- Report Generation
- Advanced Billing Processes
- Pre-Paid and Post Paid
- Retail Billing
- Interconnect Billing
- Roaming Billing
- MVNO Billing
- Billing Systems Support
- Convergent Billing
- Billing as a Service (Cloud Billing)
Course Outline:
- Introduction to Telecommunications Business
- Telecommunications Infrastructure
- Telecommunications Risk Management
- Revenue Assurance
- Billing and Invoice Management
Tools Covered:
Certification: Upon successful completion
of the course, participants will receive a certificate showcasing their
proficiency in data structures.